RETURN & REFUND POLICY
Diamond Chinchilla
Luxury Made to Be Seen.
Last Updated: October 2, 2026
1. All Sales Are Final
Diamond Chinchilla offers select preorder, made-to-order, and limited-collection fashion pieces. All sales are final for change-of-mind returns, including when a customer changes their mind, orders the wrong size, or no longer wants the item.
Please review the product description, sizing details, color information, and estimated production or shipping timeframe before placing your order.
This policy does not waive any rights or remedies required by applicable law.
2. Defective, Damaged, or Incorrect Items
If your order arrives defective, damaged, or different from what you ordered, please contact us at Diamondchinchillabuz@gmail.com as soon as possible.
Please include:
• Your name and order number.
• A description of the problem.
• Clear photographs of the item and packaging, if applicable.
We will review the issue and explain the next steps. Depending on the circumstances and applicable law, a remedy may include a replacement, repair, or refund.
We ask customers to report issues within 48 hours of delivery when possible. This request does not shorten any legal rights or deadlines that may apply.
3. Lingerie, Swimwear, and Hygiene-Sensitive Products
For hygiene reasons, lingerie, underwear, and swimwear bottoms are not eligible for change-of-mind returns.
This restriction does not exclude remedies required by law for defective, damaged, or incorrectly supplied merchandise.
4. Preorders and Made-to-Order Items
Preorders and made-to-order products may enter production or customization after purchase. Cancellation requests should be submitted as soon as possible, but cancellation may not be possible once production or fulfillment has begun.
If we cannot ship an order within the applicable promised timeframe, we will provide the notice, cancellation option, consent process, and refund required by law.
5. Return Shipping
Customers are responsible for return shipping costs for any change-of-mind return that Diamond Chinchilla expressly authorizes, where permitted by law.
For verified defective, damaged, or incorrect items, we will provide instructions for resolving the issue and explain any applicable return-shipping arrangements.
6. Refunds
Where a refund is approved or legally required, it will generally be issued to the original payment method. The time it takes to appear depends on the payment provider or financial institution.
Refunds will be handled within the timeframes required by applicable law.
7. How to Contact Us
For return, refund, or order concerns, email:
Diamondchinchillabuz@gmail.com
Please include your order number so we can assist you efficiently.
Diamond Chinchilla reserves the right to update this policy as permitted by law. The current version will be posted on our website.
Luxury Made to Be Seen.
Thank you for shopping at Diamond Chinchilla. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.